VoiceOne Asia

VoiceOne NexGen Centrex is a cost-effective business solution that offers PBX-like features without the high costs of purchasing and maintaining PBX systems. This technology frees the customer from the costs and responsibilities of major equipment ownership. NexGen Centrex is best for enterprise that would like to migrate from the old PBX System.

What are the advantages of VoiceOne NexGen Centrex

VoiceOne NexGen Centrex allows the customer to combine its existing solutions for data connectivity and telephone service into a consolidated network - both within the enterprise and on the access connection to the network.

Immediate cost reduction - Hosting and managing the business communication solution releases enterprises from the high capital expenditures associated with purchasing PBX systems and the complexity of managing highly technical equipments. This lowers upfront capital expenditures and operational expenses by providing the short-code dialing feature for enterprise offices in different locations nationwide.
1-to-1 Trunk line - 1 PSTN Number and multiple local numbers with the aid of Attendant Console
Multi-site short-code dialing - unlimited at fixed monthly subscription fee for inter-office calls
Mobility - inherent feature (if you have access to broadband connections, employees with laptop/PDA can receive and make calls anywhere)
Number portability - relocate office and keep same number
Scalability - easily add new users in same or remote location
Competitive telecommunications rates With Centrex service, the infrastructure is located on service provider premises. In contrast, PBX and key system solutions are located on the customer premises. The customer must provide floor space for the equipment. The customer must ensure that the room the equipment is in meets certain environmental requirements, such as air conditioning, humidity, and fire protection.
Integration with existing productivity tools(Microsoft office, Outlook, Microsoft business solutions, etc.)

Why is it important as a service provider?

NexGen Centrex is a new "services anywhere" application allowing VoiceOne to deliver true integrated Centrex voice and LAN-based data services to any location in the world over a managed IP network. The product is targeted at the business market and positioned as an evolution strategy for existing or new Centrex users to migrate voice and data services onto a single, converged IP network.

NexGen Centrex brings the industry's richest Centrex feature-set into the world of IP, extending the reach of business networks and enabling an exciting new portfolio of integrated telephony and data services.

With NexGen Centrex, VoiceOne will be able to offer Centrex services to a larger segment of the fixed office, telecommuter and mobile workforce-whether they are in or out of your traditional territory.

How will a VoiceOne Centrex IP phone call differ from how voice calls are made and received now?

There is no difference to the end user. The main desktop end-user device will be the new IP Phone. The phone is plugged into the enterprise's Local Area Network via an Ethernet port and voice calling is as familiar and simple as it has always been.

How is the sound quality of VoiceOne NexGen Centrex?

VoiceOne NexGen Centrex provides carrier grade reliability, security and quality. There is no discernable difference in sound quality between traditional telephone service and VoiceOne NexGen Centrex.

With VoiceOne NexGen Centrex, does the end user need to have two IP addresses, one for voice and one for data?

Today, VoiceOne NexGen Centrex subscribers require a new and unique IP address. Most already have an IP address for their PC. Centrex IP end points require an IP address to send and receive packets of voice.

What does it mean to have a managed IP network, and how do I acquire one?

A managed IP network provides the quality of service (QoS) acceptable to VoiceOne NexGen Centrex user and allows the service provider to monitor and manage the QoS outside the enterprise environment. A managed IP network assures voice traffic has priority to reduce latency, minimizes the network nodes that must touch or interrogate an IP packet, and provides sufficient bandwidth to handle busy hour traffic. A managed IP network is more than "best effort" engineering, it provides guaranteed service levels in accordance with the Centrex IP users QoS expectations.

Is VoiceOne NexGen Centrex a good fit for every business?

VoiceOne NexGen Centrex will provide benefits to organizations that want to move to a converged network, which will carry data, voice, and all media streams. Organizations that want to have their distributed locations served by one Centrex service for ubiquitous feature offering across all individual subscribers, and organizations that want to eliminate separate data and voice support organizations are all good candidates for VoiceOne NexGen Centrex. Moreover, businesses who have analogue PABX reaching their end-of-life is also a good candidate that will enable them to retain their communication services without the need to invest on new PBX systems.

Will VoiceOne NexGen Centrex work with a fixed IP address system as well as customers using DHCP?

Yes, fixed IP addresses can be provisioned if dynamic addressing is not available or desired."

Telephony features

Call presentation

Permanent Calling Line Identity Restriction (CLIR)
Per call CLIR
Per call un-CLIR
Permanent CLI Substitution
Per call CLI Substitution overide
Calling Line Line Identity Presentation (CLIP)
Calling Name Identity presentation (CNIP)
Connected Line Identity Presentation (COLP)
Calling Name Identity Presentation (CNIP)
Connected Line Identity Presentation (COLP)
Connected Name Identity Presentation (CONP)

Dialing facilities

Last number redial
Last number redial prompt
Call return
Call return prompt
Personal Quick Dial Codes
Speed Dial Keys
DTMF Transparency

Call handling:Call Redirection - Hunt List - Call Rejection

Call handling profile
call forward types
Source-based call forward
Time-based call forward
Anonymous call rejection
Call Forward Key

Three-party call control - Call Hold/Retrieve/Toggle/transfer

Call Waiting
Consultation Call
Music on hold
Call Toggle
Call Transfer
Call Transfer on ringing
Call Retrieval
Recovery of mis-operation

Three-Party call control - Conference

Three-Party Conference
Split Conference
Leave Conference
Hold Conference
Clear Conference

Multi-call IP Phone
Multi-Line IP Phone
Call Barring
Subscriber Line Call Barring
Enterprise Call Barring
Multiple CRL
Call Forward CRL
Call Reject
Call Divert
Do Not Disturb
Call Park

Park in queue
Park on extension

Directed Call Pick-up
Line Supervision
Call Pick-up Group
Hunt Group

Hunt Group Number
Call Queuing
Call Queuing Timeout
Queue Size Overflow
Distribution Algorithm
Temporary Leave
Multiple Groups
Group Call (a.k.a. Simultaneous Ringing)
Hunt Group Night Destination
Hunt Group Voice Mailbox

VoiceOne NexGen Trunking

What is VoiceOne NexGen Trunking?

VoiceOne NexGen Trunking allows clients to have a smooth migration from traditional Analog PBX systems to a hosted Full IP PBX communication technology and delivers IP-based Telephony solutions. This solution connects customer premises PBX or IP-PBX to the VoiceOne's VoIP network. This fits when subscribers prefer to keep their existing PBX/IP PBX System and maximize its full-blown functionalities; and when there is a scale-up due to increasing business demand and a need to add lines as back up.

What is the importance of VoiceOne NexGen Trunking

NexGen Trunking allows Small or Medium-sized companies to economically and easily migrate their PBX systems into an IP Telephony set-up without immediately abandoning the investments incurred from purchasing PBX systems and Key Telephone Systems. By implementing NexGen Trunking at the customer's PBX site, data connection is leveraged to simultaneously accommodate both data and voice traffic and this enables companies to make the necessary Business Communication System upgrade without incurring huge expenses.

Two types of VoiceOne NexGen Trunking

What is class IV VoiceOne Trunking subscribers?

Class IV VoiceOne NexGen Trunking Subscribers are fully managed and controlled by the PBX equipment. All the phones and numbering system are controlled by their IP PBX that means VoiceOne will not provision a number. This is the Option 2 as shown in the NexGen Trunking diagram above.

What is class V VoiceOne NexGen Trunking subscribers?

Class V VoiceOne IP Trunking is shown in Option 1 in the NexGen Trunking diagram where it shows an IP PBX with SIP trunking going to VoiceOne softswitch. All phones are configured with DID (Direct Inward Dialing) number, thus they can receive and make calls directly.

The difference between both types of VoiceOne NexGen Trunking Subscribers is in the processing of incoming call from the VoIP network to the Subscriber line. For class V VoiceOne NexGen Trunking Subscribers, such calls can benefit from the call redirection features implemented in the SPE module and applicable to incoming calls1: call redirections.

Class V VoiceOne NexGen Trunking Subscribers can also benefit from the Self-Care web portal or voice portal to configure and activate their call redirections.

VoiceOne NexGen Mobility

What is VoiceOne NexGen Mobility?

VoiceOne Mobility Solution allows mobile employees to stay connected with their office without incurring toll or roaming charges. The employees can carry their business lines wherever they are in the world and enjoy the benefit of placing and receiving calls via their extension number whenever internet access is available.

VoiceOne Centrex

What is VoiceOne IP Centrex?